RETURNS AND REFUND

Your satisfaction is important to us! We hope you will love the products as much as we do, but understand that sometimes it just doesn't fit and a return is necessary. We want to make this as easy as possible for you.

 

OCTOPLUSH RIGHT OF WITHDRAWAL

If you are not satisfied with an item from your order, you can make use of your statutory right of withdrawal within 30 days of receiving the goods. We will refund the purchase price or exchange the goods under the following conditions:

  • The item is unworn, unwashed and undamaged
  • The article will arrive within 30 days of registering your cancellation

 The return shipping costs are your responsibility.

This is how you can register a return with us: Write us an e-mail with the subject "return" and stating your order number support@octoplush.info. We will then send you the return address as soon as possible.

Please note that these modalities are not a mandatory requirement for the effective exercise of the right of withdrawal.

As soon as we have received the return, you will be refunded the purchase price to the original payment method within 5-7 days.

Under certain circumstances we offer a credit note if a return is not possible or does not make sense.